Terms & Conditions
Payment terms
Net 30 days from date of invoice, if credit term approved by Platinum Sign Supply LLC.,otherwise prepayment is required. Credit card payments will be subject to a 3% charge in addition to the invoice amount.
Finance
charge
A 2% per month finance charge will be assessed on all past due amounts (or the max allowed by law).
Price
changes
Pricing is subject to change without prior notification.
Shipments
within California
All orders less than $200.00 USD are subject to freight charge. Orders of $200.00 USD and more, freight prepaid ground.
Shipments
outside of California
All orders less than $500.00 USD are subject to freight charge. Orders $500.00 USD and more, freight prepaid ground
Returned
goods
All sales of
products are considered final.
However, if
customers want to return material, it is only possible after a written request
by customer and written acceptance by Platinum Sign Supply LLC. In this case we
can only accept, original, unopened, undamaged packaging, within 30 days after
customers received the goods, at a restocking fee of 20%.
Customers are responsible for freight cost of the returned materials, as well for the damaging during the transport. No returns are accepted for special promotion items, special order items, special cut items, or special discounted items.
Complaints
of quality of goods which are not within manufacturers specifications.
All our
materials are manufactured within specifications and with very high precision
and quality assurance systems. Nevertheless, if a product does not perform,
please ask for our complaint form to apply for returning and possible credit. Platinum Sign Supply will follow manufacturer
protocol for any claims that arise with the products.
Without written confirmation of acceptance of a return, Platinum Sign Supply LLC will not accept returned goods. Platinum Sign Supply LLC is only liable for replacing the defective materials and no other cost whatsoever.
Converting
All products converted into different widths, price on request. No items that are converted are returnable or refundable.
Dimensions
Since all products are manufactured in Europe with sizes in the metric system, all sizes in the imperial system as mentioned in the pricelist are approx.
Stock
HEXIS FRANCE
S.A manufactures a very large range of products and colors. Even when Platinum
Sign Supply LLC has extensive stock it might happen that some items are not
immediately available.
Price List
Platinum Sign Supply
maintains a price list for customer benefit. Platinum Sign Supply reserves the
right to change and modify our pricing at any time. This could mean that some
older versions of pricelists will not be accurate. Please ensure that you have
the most current pricelist before quoting a customer or job. We do everything
possible to keep this list up to date and match our system prices however if
you notice a discrepancy, please inform us.