Terms & Conditions

Payment terms

Net 30 days from date of invoice, if credit term approved by Platinum Sign Supply LLC.,otherwise prepayment is required. Credit card payments will be subject to a 3% charge in addition to the invoice amount. 

Finance charge

A 2% per month finance charge will be assessed on all past due amounts (or the max allowed by law). 

Price changes

Pricing is subject to change without prior notification. 

Shipments within California

All orders less than $200.00 USD are subject to freight charge. Orders of $200.00 USD and more, freight prepaid ground. 

Shipments outside of California

All orders less than $500.00 USD are subject to freight charge. Orders $500.00 USD and more, freight prepaid ground 

Returned goods

All sales of products are considered final.

However, if customers want to return material, it is only possible after a written request by customer and written acceptance by Platinum Sign Supply LLC. In this case we can only accept, original, unopened, undamaged packaging, within 30 days after customers received the goods, at a restocking fee of 20%.

Customers are responsible for freight cost of the returned materials, as well for the damaging during the transport. No returns are accepted for special promotion items, special order items, special cut items, or special discounted items. 

Complaints of quality of goods which are not within manufacturers specifications.

All our materials are manufactured within specifications and with very high precision and quality assurance systems. Nevertheless, if a product does not perform, please ask for our complaint form to apply for returning and possible credit.  Platinum Sign Supply will follow manufacturer protocol for any claims that arise with the products.

Without written confirmation of acceptance of a return, Platinum Sign Supply LLC will not accept returned goods. Platinum Sign Supply LLC is only liable for replacing the defective materials and no other cost whatsoever. 


All products converted into different widths, price on request. No items that are converted are returnable or refundable. 


Since all products are manufactured in Europe with sizes in the metric system, all sizes in the imperial system as mentioned in the pricelist are approx. 


HEXIS FRANCE S.A manufactures a very large range of products and colors. Even when Platinum Sign Supply LLC has extensive stock it might happen that some items are not immediately available.

Price List

Platinum Sign Supply maintains a price list for customer benefit. Platinum Sign Supply reserves the right to change and modify our pricing at any time. This could mean that some older versions of pricelists will not be accurate. Please ensure that you have the most current pricelist before quoting a customer or job. We do everything possible to keep this list up to date and match our system prices however if you notice a discrepancy, please inform us.